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On Saturday, July 1st, 2017, Dr. Ayham Jaaron, Assistant Professor at the Industrial Engineering Department at An-Najah participated in the 24th EurOMA International Conference.

The conference took place in Edinburgh, Scotland and was over five days from July 1st – July 5th, 2017.

Dr. Jaaron presented a paper co-authored with Professor Chris Backhouse from Loughborough University in the UK. The paper, titled “The impact of service operations design on service innovation: a systems approach”, investigated how lean thinking principles derived from systems thinking approach can be used to design service operations that can operationalise innovation, by studying the role that this design has on operational structure in the working place. The paper indicated that lean thinking principles are enablers for the delivery of innovative services through the identification of 12 different micro-determinants for service innovation. The value of this paper is the articulation of a structured process of learning about a complex customer needs situation leading to deliberate employees’ actions to achieve service innovation.



  • The conference included more than 500 researchers from over 40 different countries.
  • The conference is one in a series of conferences organized by the International EurOMA Association on Operations Management (OM), Supply Chain Management and control.
  • EurOMA is a European-based network with rapidly growing international links, whereby members can share their ideas, knowledge, and experience. It is a communication network that bridges the gap between research and practice. Together with its American counterpart POMS (Production and Operations Management Society) and JOMSA (Japanese Operations Management and Strategy Association) in Asia is working towards extending the arena of OM throughout the world by bringing the professionals in the field closer together.  In the spirit of networking, EurOMA maintains reciprocal links to other groups that are actively involved in OM.   

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