An-Najah National University : Procedure for Employees to Appeal on Rights and/or Pay

Employee Action: The employee identifies a concern related to their rights or pay.
Union Representative: The employee should contact their designated Union representative to discuss the issue informally. This initial consultation helps clarify the concern and determine if further action is needed.

Documentation: The employee documents their grievance, including all relevant details such as dates, specific issues, and any supporting evidence.
Submission: The employee submits the formal complaint to the Union, either in person or via an online system designed for such submissions. The complaint should be submitted within a specified time frame, typically 30 days from the occurrence of the issue.

Union Action: Upon receiving the complaint, the Union reviews the submission to ensure all necessary information is provided. The Union acknowledges receipt of the complaint within 5 business days.
Preliminary Assessment: The Union conducts a preliminary assessment to determine if the complaint has merit and whether it can be resolved through informal mediation.

Union Action: If the complaint is deemed valid, the Union initiates a formal investigation. This may involve interviewing the employee, witnesses, and other relevant parties.
Gathering Evidence: The Union collects any additional evidence needed to support the employee's case, such as employment records, pay slips, or correspondence.
Timeline: The investigation should be completed within 15-30 days, depending on the complexity of the case.

Union Action: Once the investigation is complete, the Union attempts to mediate between the employee and the university administration to reach an amicable resolution.
Proposed Resolution: The Union presents a proposed resolution to both parties. This could include adjustments to pay, changes in working conditions, or other remedial actions.
Employee Decision: The employee reviews the proposed resolution. If they agree, the matter is resolved and closed.

Request for Hearing: If the employee is not satisfied with the proposed resolution, they can request a formal appeal hearing within 10 days of receiving the resolution.
Hearing Committee: A neutral hearing committee, including Union representatives and university officials, is formed to hear the case.
Presentation of Case: Both the employee and the Union present their cases to the committee, including all evidence and arguments.
Decision: The committee deliberates and makes a final decision, which is binding. The decision is communicated to both parties within 5 business days.

Action Plan: If the committee rules in favor of the employee, the university must implement the decision within a specified time frame, typically 15 days.
Follow-up: The Union follows up to ensure that the decision is implemented fully and promptly.
Closure: The case is closed once the resolution is implemented, and the employee’s concerns are addressed.

Documentation: All records related to the appeal, including the complaint, investigation findings, and resolution, are kept on file by the Union for future reference and accountability.

Procedure for Employees to Appeal on Rights and/or Pay