Successful Renewal of ISO 9001:2015 Quality Certification for An-Najah's E-Learning Center
As further proof of the E-Learning Centre at An-Najah National University commitment to deliver only the highest-quality services, Najah's E-Learning Center successfully obtained the renewal of the ISO 9001:2015 quality certification.
The audit carried out by the Global Group that is responsible for conducting the ISO 9001 certification audit on October 10, 2021 to confirm the compliance with the standards and the efficacy of the Quality Management System of the Center.
ISO 9001:2015 Quality Management System (QMS) is internationally recognized as the world’s leading quality management standard and has been implemented by over one million organizations in over 170 countries globally. ISO 9001 implemented, to its full potential, becomes an invaluable asset to the organization.
The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The standard can be used throughout an organization to improve the performance or within a particular site, plant or department.
ISO 9001 contains eight key principles of quality management which is not auditable but do form the fundamental characteristics of quality management; namely, customer focus and customer satisfaction, leadership, involvement of people, process approach, systematic approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationship.
Prof Abdel Naser Zaid, University's President congratulated the E-Learning Centre's staff, the President's Assistant for Digitalization and E-Learning, and the Vice President for Planning, Development and Quality Assurance Office for achieving this success, and thanked them for their consistent efforts to meet the requirements of the ISO Quality Standards and their successful completion of the Renewal Audit to maintain its’ ISO 9001:2015 registration.